One of the keys to many fast-growing SaaS companies’ success is having a well organized and highly effective customer success function. Of course, during times of change and turbulence, typical approaches to customer success are no longer working. These days, to be effective, customer success has to be more than just a series of steps in account management or solely focused on simply keeping customers happy.
Watch this webinar to learn:
- The science and data behind real customer success
- How you should be thinking about customer success
- Driving operational efficiency and profitability for your company
- Managing customers in a COVID and post-COVID world
- What you need to do to retain and grow your customers right now