Editor’s note: At Espresso Capital, we’re continuing to share positive stories about how our portfolio companies are working in the fight against COVID-19. Here we describe the work that San Francisco-based Inference Solutions is doing to help organizations tackle one of the challenges the virus has created.
One of the many logistical hurdles organizations are facing as a result of COVID-19 is responding to a deluge of questions. Hospitals and other healthcare organizations, for example, are being bombarded with inquiries about the virus and testing. At the same time, government agencies are being asked about shutdowns and travel restrictions, while all kinds of businesses are fielding questions from customers and employees alike. The reality is that virtually every organization is seeing a massive spike in inquiries as a result of the disruption that the global pandemic has caused.
Of course, fielding all of those questions can be daunting if you’re trying to do so manually. Not only does it eat up precious time and resources, it also leads to much slower response times and greater frustration among users. No one wants to spend hours on hold trying to find out how to collect unemployment or whether or not some other critical service they need is being provided.
Recognizing this challenge, Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs) for sales and service organizations, saw an opportunity to help. The company, whose AI-powered IVAs were designed to automate this type of support, is offering a free team of virtual agents to help companies keep their customers and employees informed during COVID-19.
Through June 30, Inference is waiving its standard licensing fees for service providers, businesses, healthcare organizations, and government agencies for up to five voice-based virtual agents. Those agents can be utilized to answer frequently asked questions using speech recognition, text-to-speech, and natural language understanding (NLU). FAQ On-Demand IVAs can be deployed in as little as two days, allowing organizations to disseminate critical information fast and efficiently.
“A lot of organizations have been dealing with a massive influx of questions since the crisis began, and they aren’t necessarily well equipped to respond to them all at scale,” says Inference CEO Callan Schebella. “We saw an opportunity to help make a difference by alleviating some of the stress businesses are facing.”
To learn more about how you can automate responses to the questions your company is getting during the COVID-19 crisis, click here.